Support

How can we help?

Memberships, billing, your account, and DJ tools. Can't find it? Contact us.

How memberships work

Each DJ on DJ Fans Only™ can have a Fan Club. A membership is with one DJ and supports that DJ directly.

  • Price: $7.99 a month by default. Each DJ sets their own price, so the price on a DJ's page is the one that applies.
  • Yearly option: many DJs also offer a yearly price (by default 10× the monthly price, $79.90). If a DJ offers it, you can pick Monthly or Yearly before you join.
  • Price changes apply to new members. Your price is the one shown when you joined.

Free account vs Fan Club Member

Free fan account

  • Browse DJs and watch embedded live streams and players (Twitch, Mixcloud, SoundCloud)
  • 20-second previews of mixes uploaded to DJ Fans Only™
  • Read The Green Room and The Wall

Fan Club Member

  • Full-length mixes and downloads the DJ allows
  • Direct messages and song requests
  • Booking requests to the DJ
  • Fan Club Member badge
  • Custom fan profile: photo, bio and favorites
  • Green Room chat, posting on The Wall and Fan Favorite voting

Messages, full mixes, downloads and booking requests are for members of that DJ's Fan Club. The badge, profile customization, Green Room chat, The Wall and Fan Favorite voting come with any active membership. Promoter accounts can send booking requests and play full uploaded mixes.

Billing & payments

  • Membership payments are processed by Stripe. DJ Fans Only™ never sees or stores your full card number.
  • Memberships renew automatically every month or year until you cancel. The renewal date is shown on the DJ's Fan Club card and in your dashboard under Your Fan Clubs.
  • Online checkout is opening DJ by DJ. If a DJ's page doesn't show a Join button with a price yet, checkout isn't available for that DJ.
  • Questions about a charge? Contact us with the email on your account and the DJ's name.

How to cancel

You can cancel a paid membership anytime.

  1. Log in and open your dashboard (or the DJ's page).
  2. Under Your Fan Clubs (or on the DJ's Fan Club card), choose Manage or cancel.
  3. Stripe's secure billing page opens. Cancel the membership there.

When you cancel, your membership stays active until the end of the billing period you already paid for, and it won't renew. The Fan Club card shows the date it ends. After that date, member perks stop.

Memberships a DJ approved for free (no charge) can be ended right away with Leave in Your Fan Clubs.

Refunds

For refund questions, contact us with your account email, the DJ's name and the charge date. We'll review your request. Refunds are handled under our Terms.

Account & login help

  • Forgot your password? Email [email protected] from your account email (or use the form below) and we'll reset it.
  • Change your password anytime in your dashboard under Password.
  • Got a claim link? DJs with a pre-made profile use the claim link from their invite email to set a password.
  • Delete your account: use Delete my account and all my files at the bottom of your dashboard. Cancel any paid memberships first.

For DJs

  • Payouts: Fan Club payments go to DJs through Stripe. Connect your payout account from the Fan Club section of your dashboard when the Connect button is available. You'll set up a Stripe account and your payout details with Stripe directly. No platform fees. Standard card processing is deducted by Stripe (about 2.9% + 30¢ per payment), and the rest is paid out on Stripe's schedule.
  • Prices: set your monthly price ($1–$100) and optional yearly price in your dashboard.
  • Profile: edit your name, bio, genres, links, photo and album from your dashboard. Founding DJs also get branding, booking and Lineup Swap tools.
  • Uploads: MP3, M4A or WAV, up to 600 MB per file (about 4 hours of 320 kbps MP3), or add a Mixcloud/SoundCloud link. Only upload music you have the rights to (see Rules & DMCA). Free fans hear a 20-second preview, and your members get the full mix.
  • Bookings: booking requests from promoter accounts and your Fan Club Members land in your dashboard and inbox. Reply to the requester's email.
  • New here? See For DJs or join as a DJ.

Report content or copyright

  • Use the Report link on a message, post or chat to flag it to our moderators.
  • Copyright notices and counter-notices: see Rules & DMCA and the Terms, and email [email protected].

Contact us

Or email [email protected]. Please don't send card numbers or passwords.